Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

 
Support tickets are handled from Monday to Saturday between 9:00 am to 6:00 pm (GMT +5:30).

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

Basic Technical Support

  • Ticket Handling Time: 9 Am to 6 PM (IST)
  • First ticket response within 24 hours in working days (Monday-Saturday)

Pro Technical Support

  • Ticket Handling Time: 9 Am to 6 PM (IST)
  • Ticket response within 48 hours (Assign to theme/plugin/extention developer)

Critical Technical Support

  • Scheduled appointments only
  • Live chat support and discussion via Skype, Hangouts, etc

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